Inquiry Details


Submission Information
Tracking #: 10966
Date Submitted: 06/21/2017
Status: Resolved (DEG Response)
Inquiry Resolution

Please see the DRM section 4-2 Labor exclusions  Replace labor does not include additional labor to repair the replaced panel and or adjacent panels which may become distorted, burned or damaged by welding, drilling, grinding and straightening.  Additional labor for removal of parts that have been impeded by crash damage (access labor). (Standard Manual Entry M62 is available).

Vehicle Information
Year: 2014
Make: Chrysler
Model: Town and Country
Body: Van/Minivan
Database Inquiry

Inquiry Type: Procedure Page Issue

Database: Audatex

Area of Vehicle: Roof

Page #:

Issue Summary: We replaced the full quarter panel at the factory points due to the damage was in the section area. OEM states to replace if damage is at section area. We had to drill out several spot welds and lift the back area of the roof area to install the quarter panel and bring the roof back down to weld. It required four hours of repair on the roof versus removing the roof and replacing. State Farm is refusing to pay us and said that this is included in Audatex. Please clarify if this is an included operation or if it is not.

Suggested Action: Clarify P Page procedures when adjacent panel is damaged and has to be repaired as in this case.

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hours minutes
hours minutes
square inches
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Resolution Date