Inquiry Details


Submission Information
Tracking #: 13416
Date Submitted: 02/11/2019
Status: Resolved (IP Change)
Inquiry Resolution

Estimated UM Release Date: 03/08/2019 Proposed Resolution: MOTOR stated: After review, in the Roof High Roof group, Roof & Components subgroup, the following updates have been made: • The estimated work time applied to the Front Roof Panel has been updated to 10.5 hours from 9 hours. • The estimated refinish time has been updated to 2.5 hours from 2.0 hours. Please note: Set up of scaffolding/ladders is "Not Included" and would be an "On the Spot Evaluation."

Vehicle Information
Year: 2012
Make: Mercedes-Benz
Model: Sprinter High top
Body: Van/Minivan
Database Inquiry

Inquiry Type: Welded Panel Operations

Database: CCC

Area of Vehicle: Roof

Part Name: FRONT UPPER ROOF PANEL

Part Number: 9066570109

Issue Summary: 9 hrs to replace front roof panel, including the front headliner/ windshield/ interior trims in area is not sufficent. panel has 78 Spt welds and requires 2 different type of welding to be done. MAG Plug and STRSW. Additionally, panel require seam seal to replicate factor OEM Appearance on stop section . This is a high build product and not a brush seam sealer. Additionally, 2 hrs to refinish the roof is not sufficent. No way to properly refinish a large panel so high off the ground in 2.0 hrs. THe roof panel is larger than the HOOD for this vehicle. Increase Refinish to be higher than the UNDERSIDE 3.8 hrs since the exterior requires more preperation as well as having to go up and down ladders and stairs as well as consideration to prep this panel up high.

Individual Procedure Steps:

Technician Skill Level: Advanced

Actual Time To Complete: 11.0 hours minutes

Suggested Action: Increase time and NOT include the headliner/ windshield. Also define if any scaffolding/ ladder set up is included with repair/ refinish times.

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hours minutes
hours minutes
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Resolution Date