Inquiry Details

Submission Information
Tracking #: 14090
Date Submitted: 05/15/2019
Status: Resolved (IP Change)
Inquiry Resolution

Estimated UM Release Date: 06/10/2019 Proposed Resolution: MOTOR stated: After review of the Lift gate group, the Lift Gate Glass note has been removed from the Headnotes. Please Note: The footnote applied to the Lift Gate Glass states, "LABOR: Time includes wiper arm." Additional DEG NOTES: There was recent changes in the FORD workshop manual allowing reuse of glass for certain makes and models. Please reference the FORD workshop manual for the most accurate information. Do not solely rely on the Information in CCC to be 100% up to date in comparison mto the OEM manuals.

Vehicle Information
Year: 2014
Make: Ford
Model: Escape
Body: SUV
Database Inquiry

Inquiry Type: Parts

Database: CCC

Area of Vehicle: Back Glass

Part Name: Liftgate glass

Part Description: Liftgate glass

OEM Part Number: CJ5Z7842006A

Issue Summary: CCC/Motors header notes say, "Lift Gate Glass is not reusable as outlined in OEM service manual." As such we replaced glass when replacing liftgate. Insurance company has denied payment for glass, saying that Ford has changed their position on this as of Jan 2018.

Suggested Action: Please confirm with manufacturer if part is considered to be one time use or not.

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