Inquiry Details


Submission Information
Tracking #: 2951
Date Submitted: 12/02/2010
Status: Resolved (IP Change)
Inquiry Resolution

IP Explanation We have reviewed our labor to replace the rear body panel, the labor to apply new the seam sealer is included in our replace time, the labor to remove the old seam sealer is not included and this would be covered in the reference manual section 4-2 Labor Exclusions, *Removal of debris, grease, corrosion, protective coatings, or other materials impeding replacement, R&I, or refinishing of parts. When replacing rear body panels, Audatex refinish labor includes both exterior and interior surfaces (edge time includes the interior surface). Some of the same processes that apply to exterior parts were occasionally observed in refinish of interior parts, although not with the same care and attention given to exterior panels. Most interior parts requiring refinish are covered with finish panels, carpets, and trim and as such, are not usually seen. No other changes are warranted at this time.

Vehicle Information
Year: 2007
Make: Hyundai
Model: Azera
Body: Undefined
Inquiry Description

Inquiry Type: Refinish Operations

Description: Rear Body Panel / Refinish / Seam Sealer

Inquiry Details
IssueSummary//When selecting this panel for R&R the current database provides an option for "edge" but does not provide an option for interior surface/underside. Also, please clarify if both removal and appliation of seam sealers are included. The DRM does state seam sealer is included but does not state if that includes both removal and application. SuggestedAction//Please review and add refinish of interior surface/underside as an option when selecting the rear body panel for R&R. Also, please clarify if seam sealer removal and application or both included in the current database labor allowance.
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