Inquiry Details


Submission Information
Tracking #: 12716
Date Submitted: 09/22/2018
Status: Resolved (IP Change)
Inquiry Resolution

After additional review the following changes have been made to the inquiry chapter: In the Cab groups, Interior Trim Headliner & Components subgroups, a footnote has been applied to the Headliner that states, “LABOR: Time does not include lower trim panels.” Additional Guide to Estimating clarification for Headliner included/not included items will be proposed for the 2019 update. This change will be available beginning 11/01/2018 electronically, or the November 2018 DVD release.

Vehicle Information
Year: 2015
Make: Chevrolet
Model: silverado
Body: Pickup
Database Inquiry

Inquiry Type: Procedure Page Issue

Database: CCC

Area of Vehicle: Roof

Page #:

Issue Summary: Footnotes do not state that door opening "w' strip on body" is required to remove the headliner which is also required to remove the upper pillar trims. In order to r/i upper pillar trims, the lower pillar trims are overlapping and there is no footnotes saying that Upper trims are "after lower trims" are removed. In order to remove the lower pillar trims, the front scuff plate and rear scuff plate and kick panel need to be r/i, There is no footnote about labor to lower pillar trims are after the scuff plates and kick plates are removed. In order to remove the kick plates and scuff plates the "w' strip on body need to be r/i. There is no footnotes on the scuff plates and kick plates that time is after the Door opening w'strip on the body is removed. In order to remove the head liner, the c pillars need to be removed. For the c pillar trims (which are included) to be removed, rear cab panel trim needs to be r/i which has no note about being included or not. In order to remove the rear cab panel trim, the rear seat assyembly needs to be r/i and there is no note in the trim that "time is after the rea r seat is removed".

Suggested Action: There is continious overlapping going on and since there is not clarification in the database, insurance does not believe the process needs to be done. Please clearly explain that overlapping parts to adjacent parts are NOT INCLUDED and add better footnotes to interior trim components about the overlapping parts not being included in the labor time.

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