Inquiry Details


Submission Information
Tracking #: 15393
Date Submitted: 01/06/2020
Status: Resolved (IP Change)
Inquiry Resolution

Estimated UM Release Date: 02/03/2020 Proposed Resolution: MOTOR stated: After review of MOTOR Crash Estimating Data, in the Front Bumper 2017-19 group, the estimated work time applied to the “Add If Required” operation “R&R Distance Sensor Aim Distance Sensor” has been updated to 1.6 hours from 1.0 hours. 1/13/20 Updated resolution and IP Change: Additional Feedback was provided to MOTORS to revisit the labor times for this sensor after further review of the procedures. MOTOR responded with the following answers to the questions asked, and requested we reroute the DI back to MOTOR as the estimated time will be raised to 1.6 hours: 1. Checking the level of the floor would not be included when a dedicated area is used to perform this calibration. This was done once to determine a dedicated area so it should not be necessary again. 2. Axis Beam confirmation would be included but adjustment is not. 3. The estimated work time includes setup of the Toyota Tech Stream. A. This statement is being used out of context: "Due to the variety of scan tools used, both OEM and aftermarket, as well as the variation from vehicle to vehicle and repair to repair, MOTOR is unable to develop a time that accounts for these different scenarios. Therefore, MOTOR recommends an on-the-spot evaluation to determine an appropriate estimated time to perform diagnostic scans for each repair." That statement is for Pre and Post scan. The entire verbiage states, “Many OEMs recommend a pre- and post-repair diagnostic scan on all vehicles involved in a collision that could reveal pre-accident or accident-related damage. Please refer to OEM position statement and repair procedures for more information. Due to the variety of scan tools used, both OEM and aftermarket, as well as the variation from vehicle to vehicle and repair to repair, MOTOR is unable to develop a time that accounts for these different scenarios. Therefore, MOTOR recommends an on-the-spot evaluation to determine an appropriate estimated time to perform diagnostic scans for each repair.” 4. The estimated work time includes mapping out the work space. 5. The estimated time does not include any trouble shooting. 6. The estimated work time includes 1 adjustment. 1/8/20 Resolution Estimated Release Date: Closed Proposed Resolution: MOTOR stated: After review of MOTOR Crash Estimating Data, the estimated work time of 1.0 hours for the “Add If Required” operation “R&R Distance Sensor Aim Distance Sensor” is appropriate. Please note: • R&R Distance Sensor Aim Distance Sensor does not include any part removal/replacement or repair/alignment of mounting locations. • MOTOR assumes that the facility has all necessary tools and equipment in-order to complete any given repair. Subletting repairs must be considered a business decision by the shop.

Vehicle Information
Year: 2019
Make: Toyota
Model: Highlander
Body: SUV
Database Inquiry

Inquiry Type: All Other

Database: CCC

Issue Summary: Labor Time Premise states the following "Due to the variety of scan tools used, both OEM and aftermarket, as well as the variation from vehicle to vehicle and repair to repair, MOTOR is unable to develop a time that accounts for these different scenarios. Therefore, MOTOR recommends an on-the-spot evaluation to determine an appropriate estimated time to perform diagnostic scans for each repair." Labor time to re-calibrate a Distance Sensor. CCCOne has 1.0M for this operation, we disagree and charge 3.0M. See attached procedure. How did CCC develope a labor time if the premise states they cannot when the use of a scan tool is required for this operation?

Individual Procedure Steps: PROCEDURE 1. PREPARATION FOR MILLIMETER WAVE RADAR SENSOR ASSEMBLY ADJUSTMENT (a) Park the vehicle on a level surface where the area in front of the vehicle shown in the illustration is free of metal objects. *a 5 m (16.4 ft.) *b 6 m (19.7 ft.) *c 4 m (13.1 ft.) *d 2 m (6.56 ft.) Do not place any metal objects in this area Do not place metal objects with a height of more than 50 mm (1.97 in.) in this area HINT: Metal objects with a height of 50 mm (1.97 in.) or less placed within the area shown in the illustration will not affect the adjustment. (b) Check the levelness of the ground. (1) Check the levelness of the ground at the 3 points shown in the illustration. *a 3 m (9.84 ft.) Levelness Check Point (2) Place the level on each levelness check point and check that the air bubble of the level is centered. (c) Adjust the tire inflation pressure to the specified pressure. Click here 2017 - 2019 MY Highlander [11/2016 - ]; TIRE / WHEEL: TIRE AND WHEEL SYSTEM: INSPECTION+ (d) Clean the front emblem or millimeter wave radar sensor assembly. (e) Visually inspect the front of the vehicle. HINT: Confirm that there is no damage or deformation. (f) Visually inspect the front bumper assembly, radiator grill and stays. HINT: Confirm that there is no damage or deformation. 2. MILLIMETER WAVE RADAR SENSOR ASSEMBLY VERTICALLY AND HORIZONTALLY (a) Adjust SST (reflector) height. (1) Adjust SST (reflector) so that the center of SST (reflector) is the same height as the millimeter wave radar sensor. HINT: Make sure to align the center of SST (reflector) with the millimeter wave radar sensor (the center of the emblem). Reference Value: 891 mm (2.92 ft.) SST: 09870-60000 09870-60010 SST: 09870-60040 *a SST (reflector) (b) Place SST (reflector). (1) Hang a weight with a pointed tip from the center of the rear emblem, and mark the rear center point of the vehicle (point A) on the ground. *a String *b Weight *c Center - - HINT: Lightly flick the string with your fingers several times to confirm that the string is perpendicular to the ground. (2) Hang a weight with a pointed tip from the center of the front emblem, and mark the front center point of the vehicle (point B) on the ground. *a String *b Weight *c Center - - HINT: Lightly flick the string with your fingers several times to confirm that the string is perpendicular to the ground. (3) Using tape and a string, create a line that connects point B to point A and extends at least 3000 mm (9.84 ft.) beyond the front center point of the vehicle. *a String *b Tape *c 3000 mm (9.84 ft.) - - HINT: Make sure the string is taut when securing it with tape. Lightly flick the string with your fingers several times to confirm that the string is aligned with point B. (4) Mark point C (SST (reflector) placement position) at a position 3000 mm (9.84 ft.) from point B. (5) Place SST (reflector) at point C. (c) Front Beam Axis Adjustment: NOTICE: Ensure that nobody enters the adjustment area during the adjustment. Do not turn off the Techstream or ignition switch. Do not move or shake the vehicle during adjustment (do not get in or out of the vehicle). Close all of the doors. (1) Connect the Techstream to the DLC3. (2) Turn the ignition switch to ON. (3) Turn the Techstream on. (4) Enter the following menus: Body Electrical / Pre-Crash 2 / Utility / Front Beam Axis Adjustment. Body Electrical > Pre-Collision 2 > Utility TESTER DISPLAY Front Beam Axis Adjustment (5) Press "Next". (6) Perform the adjustment according to the display on the Techstream. NOTICE: If an error code is displayed, perform troubleshooting according to the following table, then perform the adjustment again. ERROR NO. ERROR DESCRIPTION CAUSE OF ERROR ACTION TO BE TAKEN 1 No target abnormality SST (reflector) is placed incorrectly. The front emblem or millimeter wave radar sensor assembly is covered by dirt or snow. Place SST (reflector) in the correct position. (See page 2. MILLIMETER WAVE RADAR SENSOR ASSEMBLY VERTICALLY AND HORIZONTALLY (b) Place SST (reflector)) Clean the front emblem or millimeter wave radar sensor assembly. Check the installation condition of the front bumper assembly and radiator grill. 2 Target distance abnormality SST (reflector) is placed incorrectly. Place SST (reflector) in the correct position. (See page 2. MILLIMETER WAVE RADAR SENSOR ASSEMBLY VERTICALLY AND HORIZONTALLY (b) Place SST (reflector)) 3 Plural targets abnormality There is a reflective object near SST (reflector). A person entered the adjustment area. Remove any reflective objects. Ensure that nobody enters the adjustment area during the adjustment. (See page 1. PREPARATION FOR MILLIMETER WAVE RADAR SENSOR ASSEMBLY ADJUSTMENT) 4 Target move abnormality SST (reflector) was moved out of position or shaking during the adjustment due to wind. A person entered the adjustment area. Place SST (reflector) in the correct position. (See page 2. MILLIMETER WAVE RADAR SENSOR ASSEMBLY VERTICALLY AND HORIZONTALLY (b)Place SST (reflector)) Perform adjustment in an area with no wind. Ensure that nobody enters the adjustment area during the adjustment. (See page 1. PREPARATION FOR MILLIMETER WAVE RADAR SENSOR ASSEMBLY ADJUSTMENT) 5 Motor stop Operation of the millimeter wave radar sensor assembly (motor) is abnormal. Turn the ignition switch off then on (IG). (See page 2. MILLIMETER WAVE RADAR SENSOR ASSEMBLY VERTICALLY AND HORIZONTALLY (c)Front Beam Axis Adjustment) Check for DTCs. 1AR-FE: 2017 - 2019 MY Highlander [11/2016 - ]; CRUISE CONTROL: DYNAMIC RADAR CRUISE CONTROL SYSTEM(for 1AR-FE): DTC CHECK / CLEAR 2GR-FKS: 2017 - 2019 MY Highlander [11/2016 - ]; CRUISE CONTROL: DYNAMIC RADAR CRUISE CONTROL SYSTEM(for 2GR-FKS): DTC CHECK / CLEAR 6 Target angle abnormality SST (reflector) is placed incorrectly. The beam axis of the millimeter wave radar sensor assembly is outside the automatic correction range. Place SST (reflector) in the correct position. (See page 2. MILLIMETER WAVE RADAR SENSOR ASSEMBLY VERTICALLY AND HORIZONTALLY (b)Place SST (reflector)) Check the condition of the sensor, radiator grill and front bumper assembly. 7 Radar abnormality Operation of the millimeter wave radar sensor assembly is abnormal. Check for DTCs. 1AR-FE: 2017 - 2019 MY Highlander [11/2016 - ]; CRUISE CONTROL: DYNAMIC RADAR CRUISE CONTROL SYSTEM(for 1AR-FE): DTC CHECK / CLEAR 2GR-FKS: 2017 - 2019 MY Highlander [11/2016 - ]; CRUISE CONTROL: DYNAMIC RADAR CRUISE CONTROL SYSTEM(for 2GR-FKS): DTC CHECK / CLEAR 8 Radar dirtiness There is dirt on the front emblem or millimeter wave radar sensor assembly. Clean the front emblem or millimeter wave radar sensor assembly. 9 Temperature abnormality The temperature around the millimeter wave radar sensor assembly is too high. Wait until the temperature drops to the operable range (-30 to 50°C). 10 Voltage abnormality IG power source voltage is outside the operable range of the millimeter wave radar sensor assembly. Check the battery voltage (specified condition: 10 to 16 V). 1AR-FE: 2014 - 2019 MY Highlander [12/2013 - ]; 1AR-FE BATTERY / CHARGING: CHARGING SYSTEM: ON-VEHICLE INSPECTION+ 2GR-FKS: 2017 - 2019 MY Highlander [11/2016 - ]; 2GR-FKS BATTERY / CHARGING: CHARGING SYSTEM(w/ Battery Current Sensor): ON-VEHICLE INSPECTION+ 11 External communication abnormality CAN communication between DSS and the millimeter wave radar sensor assembly is abnormal. Check the condition of the connectors. 12 Radar axis aiming failure upward The beam axis of the millimeter wave radar sensor assembly is outside the automatic correction range (upward). Check the installation condition of the front bumper assembly and radiator grill. Manually change the beam axis. (See page 3. MANUALLY CHANGE BEAM AXIS OF MILLIMETER WAVE RADAR SENSOR ASSEMBLY) 13 Radar axis aiming failure downward The beam axis of the millimeter wave radar sensor assembly is outside the automatic correction range (downward). Check the installation condition of the front bumper assembly and radiator grill. Manually change the beam axis. (See page 3. MANUALLY CHANGE BEAM AXIS OF MILLIMETER WAVE RADAR SENSOR ASSEMBLY) 14 Vehicle speed abnormality The vehicle is not stationary. Ensure that the vehicle remains stationary. 15 Other A mode change error occurred. Operation of the yaw rate sensor is abnormal. The vehicle is shaking. Perform adjustment again. (See page 2. MILLIMETER WAVE RADAR SENSOR ASSEMBLY VERTICALLY AND HORIZONTALLY (c) Front Beam Axis Adjustment) Check for DTCs. 1AR-FE: 2017 - 2019 MY Highlander [11/2016 - ]; CRUISE CONTROL: DYNAMIC RADAR CRUISE CONTROL SYSTEM(for 1AR-FE): DTC CHECK / CLEAR 2GR-FKS: 2017 - 2019 MY Highlander [11/2016 - ]; CRUISE CONTROL: DYNAMIC RADAR CRUISE CONTROL SYSTEM(for 2GR-FKS): DTC CHECK / CLEAR Ensure that the vehicle remains stationary. (7) Press "Exit" to finish front beam axis adjustment. (d) Front Beam Axis Misalignment Reading: NOTICE: Ensure that nobody enters the adjustment area during the adjustment. Do not turn off the Techstream or ignition switch. Do not move or shake the vehicle during adjustment (do not get in or out of the vehicle). Close all of the doors. (1) Enter the following menus: Body Electrical / Pre-Crash 2 / Utility / Front Beam Axis Misalignment Reading. Body Electrical > Pre-Collision 2 > Utility TESTER DISPLAY Front Beam Axis Misalignment Reading (2) Press "Next". (3) Perform the adjustment according to the display on the Techstream. Specified Condition: Vertical -0.5 to 0.5 deg Horizontal -0.5 to 0.5 deg NOTICE: If the result is not as specified, perform beam axis adjustment again. (e) Front Beam Axis Offset Reading: (1) Enter the following menus: Body Electrical / Pre-Crash 2 / Utility / Front Beam Axis Offset Reading. Body Electrical > Pre-Collision 2 > Utility TESTER DISPLAY Front Beam Axis Offset Reading (2) Press "Next". (3) Perform the adjustment according to the display on the Techstream. Specified Condition: Vertical learning value 0 deg Horizontal learning value 0 deg NOTICE: If the result is not as specified, perform beam axis adjustment again. (4) Turn the ignition switch off. (5) Disconnect the Techstream from the DLC3. 3. MANUALLY CHANGE BEAM AXIS OF MILLIMETER WAVE RADAR SENSOR ASSEMBLY NOTICE: Manually change the beam axis when error code 12 (radar axis aiming failure upward), 13 (radar axis aiming failure downward) or 1 (no target abnormality) is displayed. If the beam axis change mechanism is in the most upward or downward position, check for DTCs. If no DTCs are output, repair or correctly install the front bumper assembly. HINT: The millimeter wave radar sensor assembly is installed to the front bumper assembly. If the front bumper is misaligned, the beam axis will be misaligned. Therefore, if the front bumper assembly is deformed or damaged, unless the front bumper assembly is replaced, Front Beam Axis Adjustment may not be able to be completed, even if the millimeter wave radar sensor assembly is replaced or its beam axis is adjusted manually. (a) Remove the cool air intake duct seal. Click here 2017 - 2019 MY Highlander [11/2016 - ]; EXTERIOR PANELS / TRIM: RADIATOR GRILLE: REMOVAL (b) Turn the bolt to change the beam axis of the millimeter wave radar sensor assembly. *a Standard Position *b Most Downward Position *c Most Upward Position - - Vertical axis change Upward direction: Turn screwdriver to negative (-) side Downward direction: Turn screwdriver to positive (+) side Torque: 1.5 N·m {15 kgf·cm, 13 in·lbf} HINT: Make sure to set the beam axis to the most upward or downward position. Manually change the beam axis to the position *b (most downward position) when error code 12 (radar axis aiming failure upward) is displayed. Manually change the beam axis to the position *c (most upward position) when error code 13 (radar axis aiming failure downward) is displayed. (c) Perform Front Beam Axis Adjustment. (See page 2. MILLIMETER WAVE RADAR SENSOR ASSEMBLY VERTICALLY AND HORIZONTALLY (c) Front Beam Axis Adjustment) (d) Install the cool air intake duct seal. Click here 2017 - 2019 MY Highlander [11/2016 - ]; EXTERIOR PANELS / TRIM: RADIATOR GRILLE: INSTALLATION

Actual Time To Complete: hours minutes

Suggested Action: Change time in CCCOne to 3.0M. This is what we have to pay if it is calibrated in a Toyota service department as well.

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